Manage refunds

To initiate a refund in the Portal, follow these steps:

  1. Log in to the
  1. Go to Customers and press Contracts
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  1. Under Contracts search for the customer you wish to refund
  1. Click on the right contract go to Bills and press on the bill you’d like to refund
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  1. Once you have clicked on the bill scroll down until and press Manage refund
  1. You will get the following in the picture below. Write the amount (you don't need to account for VAT) and state the reason of the refund
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  1. Press Refund and you are done!
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