Manage refunds
To initiate a refund in the Portal, follow these steps:
- Log in to the portal.sesamy.com
- Go to Customers and press Contracts
- Under Contracts search for the customer you wish to refund
- Click on the right contract go to Bills and press on the bill you’d like to refund
- Once you have clicked on the bill scroll down until and press Manage refund
- You will get the following in the picture below. Write the amount (you don't need to account for VAT) and state the reason of the refund
- Press Refund and you are done!
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